Programme List - CRN On 14 May 2019


08.30 – 09.00

Registration and breakfast

09.00 – 09.05

Opening remarks

Thomas Wright, Managing Editor, CRN

09.05 – 09.20

CRN Research

Thomas Wright, Managing Editor, CRN

09.20 – 09.50

Webroot: How security services fuel growth for MSPs

William Fletcher, EMEA Sales Manager, Webroot
  • How Webroot have been harnessing machine learning to enhance their security methods.
  • Maximising the opportunities that new technology present.
  • Establishing the ROI of emerging technology.

09.50 – 10.15

Case study: The changing digital landscape

  • The most significant digital changes to MSPs in recent years. 
  • Identifying the most likely areas of future change.  
  • What actions you should be taking to stay ahead of the curve.

10.15 – 10.45

Morning break and networking

10.45 – 11.10

Case study: Think inside the box

Darren Spence, Managing Director, Boost Technology Group 
  • How to internally apply technology to improve your marketing strategy.
  • The importance of digital marketing and social media for your MSP. 
  • Improving your customer experience.

11.10 – 11.55

Panel discussion: Under pressure

William Fletcher, EMEA Sales Manager, Webroot 
Dan Scott, Quality and Implementation Manager, Complete IT Ltd
Moderator: Tom Wright, Managing Editor, CRN 
  • One quarter of CISO’s suffer from physical or mental health-issues because of stress, what actions should your MSP be taking to ensure cultural well-being?
  • How to encourage transparent relationships, between both staff and clients.
  • What is the best way to deal with the rising pressure from clients as they become more and more reliant on technology?

11.55 – 12.00

Closing remarks

Thomas Wright, Managing Editor, CRN

12.00 – 13.00

Lunch and networking