Speakers List - CRN Channel Conference, MSP 2017


Carl Henriksen

Founder & CEO


With over 20 years commercial experience in the international IT services sector, Carl Henriksen is now CEO of the well-established, thriving, London based MSP, OryxAlign.

His early career in sub-Saharan Africa exposed him to the technical challenges of IT engineering and support where he quickly learned the importance of delivering excellent customer service, underpinned by a valued supply chain that operated efficiently. Promotion to Technical Operations Director was swift, which then saw Carl responsible for a national IT strategy to support a large portfolio of major FMCG retailers.

He moved to the UK in 1996 and earned his spurs over the next decade operating in the IT support sector as an effective technical account manager. His passion for delivering excellent customer service was well honed over this period. With this wealth of experience behind him, he boldly established OryxAlign in 2007.

Over the subsequent decade he has built OryxAlign into a most successful, multi-million pound managed technology service provider with a large, diverse, growing and loyal client base. Carl has a deep domain understanding of the MSP market, the technologies and trends which drive and shape that market, how to develop and execute successful strategies to protect existing market share, position the business for growth and pursue new opportunities.

Carl is happily married with 3 children, has played squash at national and county level, and enjoys playing golf.


Charlie Wells

Global Partner Advisor, Agile Operations

CA Technologies

Charlie is responsible for ensuring alignment between CA's partners and the Agile Operations product, sales, and marketing teams. This role spans business strategy, product features, go-to-market, and enablement for all indirect routes to market, including GSP, GSI, MSP, Reseller, and Technology Partnerships.

Prior to this, Charlie spent 3 years advising customers on solution architecture, implementation planning, and best practices for the successful deployment of CA's Unified Infrastructure Management (UIM) solutions, particularly in service provider (xSP) environments.

Charlie led a global team in the assessment, design, development and deployment of IT infrastructure management and service management solutions based on the CA Nimsoft product suite. He played a key role in developing the Nimsoft Customer Success team, hiring and leading a world-class team of Customer Success Managers before taking on his current assignment. With over two decades of experience, Charlie brings a vast knowledge of the Information Technology industry, in particular the strategic deployment of IT solutions.

Charlie earned a bachelor's degree in Information Systems and Technology and studied German Language & Literature at the University of Colorado. He lives in Green Valley, California with his wife and two children.


Chris Dunning


TechQuarters & the 365 Cloud Academy

Chris Dunning is the Founder and CEO of TechQuarters a highly successful ‘born in the cloud' Gold partner, coupled with the Office 365 adoption User Training business, 365 Cloud Academy. He is a firm advocate of all things Microsoft Cloud and has driven a year on year growth delivering 31% revenue increase in the last year. Chris and TechQuarters are the recipients of numerous awards and accreditations including ‘World Microsoft Cloud Partner of the Year for SMB, 2013' and in 2017 alone claiming the title of both two times UK Cloud Awards Finalist and CRN Awards Finalist. Chris is also a member of multiple cloud councils and has spoken at the last four World Partner Events. In the last year he has focussed on TechQuartersTV, video blogging on the latest tech services and solution. Outside of work, Chris is an avid triathlete and loves golfing in his spare time.

Rafi Razzak

Founder and Chairman


Rafi Razzak is Founder and Chairman of Centerprise International. Rafi has an engineering background having graduated from Imperial College London. He went on to start his career with IBM and subsequently moved to a post as Vice President of PACC. In 1983 Rafi established Centerprise International. Originally a PC manufacturing company, Centerprise invested in one of the most automated assembly line in Europe. As well as supplying their own PCs, CI manufactured the Advent PC to Dixon as well as the Vulcan for John Lewis, amongst many others. More than 30 years on, Rafi is still very much involved in the day-to-day running of the company. Rafi is a well-known and well liked personality in the industry, borne out by many awards and accolades for his achievements to date. Some of the awards he has been presented with include Entrepreneur of the Year in 2000 and 2001, CTS Lifetime Achievement in 2005, Basingstoke Ambassador in 2008 and CRN Personality of the Year in 2013.

Roger Harry


Circle IT

Since being founded in 2002, Roger Harry, CEO of Circle IT has led the Cardiff headquartered business through huge growth to become on the largest IT projects and services suppliers in Wales. With an unrivalled list of clients and partner accreditations including Dell EMC Platinum Partner, Microsoft Gold Partner and VMware Enterprise Partner, Circle IT are also a supplier on the Government's ICT Framework for Education.

Seen as a thought leader and industry expert Roger has presented all over the world and can regularly be found presenting for companies including Dell EMC, Autotask and Datto. In addition to speaking publicly Roger can be seen contributing to articles in some of the UK's leading tech press and was recently nominated as Entrepreneur of the Year at the Cardiff Business Awards.


Robert Bond


Bristows LLP

Robert Bond has nearly 40 years' experience in advising national and international clients on all of their technology, data protection and information security law requirements. He is a recognised legal expert and author in the fields of IT, e-commerce, computer games, media and publishing, data protection, information security and cyber risks. Robert is Secretary of the Board of the Society for Corporate Compliance & Ethics; Chairman of the Big Data Governance committee of techUK; a member of the UN Data Privacy Advisory Group and is an Ambassador for Privacy by Design.

Past Speakers

Patrick Burgess, Technical Director, Nutbourne

Technical Director


Patrick co-founded Nutbourne Ltd, which is an IT Managed Service Provider aimed at SME companies across a wide range of sectors in London and the South of England. The company was started with the simple aim of bringing high quality service and support to an IT sector which has become flooded with companies who assume that "just enough" will do. We have a large range of cloud, local and hybrid environments under our control and believe one solution does not fit all clients, it is important to use the right tools for the right job.

With years of experience streamlining varied companies' IT systems across Europe, Patrick passionately believes in approaching each client and problem with an open mind and taking a tailored approach. Patrick is a Chartered Member of the British Computer Society and also a Chartership Assessor.

Alan Davis, VP Global Product Support Engineering, Kaseya

VP Global Product Support Engineering


Having joined Kaseya in 2004, Alan Davis brought over 25 years of experience to his role as VP Product Support Engineering. In this position he consults daily with Managed Service Providers and Customer Support and Engineering teams to better understand and solve business challenges with technology solutions. Prior to joining Kaseya, Alan founded and ran an IT services company, which served customers such as Transport for London, Ericsson, Atos Origin and London Underground, providing innovative IT solutions to business problems.

As General Manager of LOGICnow, which has become part of SolarWinds MSP, Alistair is responsible for the MAX solutions, serving the company's IT Support and Managed Service Provider customers. Alistair joined the business (formerly part of GFI Software) following the acquisition of HoundDog Technology, which he co-founded in 2004. He has extensive technology leadership experience in both SME and large corporate environments, defining and delivering high tech solutions in a number of vertical markets. He has particular expertise in Internet technologies and has been responsible for delivering a range of innovative online solutions over the last 10 years.

Simon Walters, Director Managed & Cloud Services, MTI

Director Managed & Cloud Services


Simon has over 20 years' experience in the technology services industry. Having held a number of senior service management positions in managed services & IT outsourcing businesses, Simon is currently Director of Managed & Cloud Services at MTI, who specialise in the delivery of IT & IT Security services across EMEA. Having predominantly focused on building service practices throughout his career, Simon works with his customers to assist them in accelerating IT and business transformation through the innovative use of cloud services, hosted infrastructure (on-prem or off-prem), remote infrastructure management and data protection services.

MTI is a technology solutions provider, and having a set of core values to build upon (secure, protect, manage), Simon has developed a services' portfolio that stays true to the overall business principles. "Customers demand choice. Whilst service providers create the solutions, it is now a customer led market and we need to ensure that we are offering services which both compliment the ‘traditional' approach and also offer diversity if needed. Transformation and transition to cloud services is not a template approach."

Bryn Morgan, Managed Services Client Director, Dimension Data

Managed Services Client Director

Dimension Data

Bryn has been working in IT since graduating in Computer Science, starting his career in infrastructure of internal IT departments.

In the early 2000s Bryn moved into an innovative MSP start up, pioneering hybrid cloud and "as a service" models, delivering fixed price IT services on a per-user, per-month basis. Working within the business for over 8 years, Bryn was engaged with a number of industry leading vendors to help them develop their MSP channel strategy and understand the evolving MSP marketplace in more detail. The business achieved a number of awards, including being listed in both the Deloitte's UK Fast 50 and EMEA Fast 500 programme.

More recently Bryn has worked in the mid-market and enterprise arenas, spending the last 3 years in Dimension Data. He has been working with global enterprise customers, leading large scale pursuits of cross tower and diverse Managed and Enterprise Services within the Dimension Data client base and across the wider NTT Group companies.