Craig is commercial director of Celerity, a 40 person strong MSP and Infrastructure Reseller focusing on hi-end technology solutions from IBM, Dell-EMC and others wrapped with Celerity IP. Previously Craig, a Chartered Accountant, was with IBM for 14 years in sales, deal making and sales management roles, and subsequently worked for Datatec Group. Craig is particularly interested in new commercial models and the complications of moving from a Resale led business into a cloud/managed service business.
Rob is responsible for the strategic direction and growth of the Pinacl Holdings Group and led the MBO of Pinacl. He leads the team with his underlying passion for high levels of service and a desire for pioneering innovation. His entrepreneurial spirit ensures the business has the agility to bring thought provoking options to clients.
Starting his career as an Electrical and Electronic design Draughtsman working on Trident nuclear submarines, he moved to global distributor Anixter where he held a number of senior positions before moving to Pinacl in 1999. He has held operational and management positions within the services area of Pinacl before taking up his current position in 2007.
Robert Bond has nearly 40 years' experience in advising national and international clients on all of their technology, data protection and information security law requirements. He is a recognised legal expert and author in the fields of IT, e-commerce, computer games, media and publishing, data protection, information security and cyber risks. Robert is Secretary of the Board of the Society for Corporate Compliance & Ethics; Chairman of the Big Data Governance committee of techUK; a member of the UN Data Privacy Advisory Group and is an Ambassador for Privacy by Design.
Natalie is a Regional Manager at Autotask Corporation, a software company which provides a suite of cloud based solutions designed specifically for IT Service Providers to help them automate business processes.
Having graduated from the University of Leeds, Natalie joined as an Account Executive in 2013 and spent two and a half years building the UK market. In 2016 Natalie took on the role as Regional Manager and now runs a team of 15 Account Executives from the Richmond office and manages some of Autotask's largest UK clients.
Natalie is part of a team in the UK under Mark Banfield's leadership who helped grow the International business by more than 140% in less than 2 years.
TechQuarters & the 365 Cloud Academy
Chris Dunning is the Founder and CEO of TechQuarters a highly successful ‘born in the cloud' Gold partner, coupled with the Office 365 adoption User Training business, 365 Cloud Academy. He is a firm advocate of all things Microsoft Cloud and has driven a year on year growth delivering 31% revenue increase in the last year. Chris and TechQuarters are the recipients of numerous awards and accreditations including ‘World Microsoft Cloud Partner of the Year for SMB, 2013' and in 2017 alone claiming the title of both two times UK Cloud Awards Finalist and CRN Awards Finalist. Chris is also a member of multiple cloud councils and has spoken at the last four World Partner Events. In the last year he has focussed on TechQuartersTV, video blogging on the latest tech services and solution. Outside of work, Chris is an avid triathlete and loves golfing in his spare time.
Principal Director, EMEA Channel Sales and Programs
Sungard Availability Services
In her role as Principal Director, EMEA Channels for Sungard Availability Services, Karen Falcone is responsible for building and managing the EMEA Channel Program and Sales organization. Sungard Availability Services globalized its Channel Program in early 2016. Karen was brought in to grow the EMEA Channel organization to support aggressive growth targets in the UK, France, Ireland and the Nordics. Karen has an extensive background in building channel programs and developing relationships with alliance partners to drive joint go to market (GTM) activities.
Prior to her post in EMEA, she was Global Director Service GTM at Dimension Data where she was responsible for creating, managing and driving GTM strategy, programs and regional enablement for Dimension Data's portfolio of Services in its System Integration Unit across 5 geographic regions. Before this she spent 19 years at Sungard AS, most recently as the VP of Strategic Alliances with responsibility for the global management of Cisco and NetApp Alliances. Karen recruited, on-boarded and enabled Cisco and NetApp's ecosystem of partners to drive revenue for Sungard AS services.
Additionally, Karen has a background in the Finance sector, derived from working as a VP - Middle Market Lending at a large regional bank.
She has been named to the "100 Most Influential Women in the Channel" by CRN magazine in 2017, 2010 and 2009.
She graduated from Villanova University with a BS in Business Administration.
Chief Technology & Strategy Officer
Rufus Grig is Chief Technology and Strategy officer for Maintel, one of the UK's leading providers of cloud and managed communications services - where he is responsible for business strategy & products. Rufus joined Maintel in May 2016 as part of the acquisition of Azzurri Communications, where he was CTO. He has over 20 years' experience in communications technology, predominantly in contact centre and unified communications and he has a keen interest in the impact of technology on the user and customer experience.
Prior to his current role, he was Managing Director of UK Contact Centre software vendor Callmedia, which was acquired by Azzurri in 2003 and is now an active and thriving division of Maintel. In the even more distant past, he studied Physics at the University of Manchester.
Rufus is an advisor to the Direct Marketing Association, a Fellow of the Institute of Telecommunications Professionals and a regular writer and conference speaker.
When not at work, Rufus is a husband, handyman and musician, although he is usually to be found providing extensive taxi services to his four children.
Since being founded in 2002, Roger Harry, CEO of Circle IT has led the Cardiff headquartered business through huge growth to become on the largest IT projects and services suppliers in Wales. With an unrivalled list of clients and partner accreditations including Dell EMC Platinum Partner, Microsoft Gold Partner and VMware Enterprise Partner, Circle IT are also a supplier on the Government's ICT Framework for Education.
Seen as a thought leader and industry expert Roger has presented all over the world and can regularly be found presenting for companies including Dell EMC, Autotask and Datto. In addition to speaking publicly Roger can be seen contributing to articles in some of the UK's leading tech press and was recently nominated as Entrepreneur of the Year at the Cardiff Business Awards.
Founder & CEO
With over 20 years commercial experience in the international IT services sector, Carl Henriksen is now CEO of the well-established, thriving, London based MSP, OryxAlign.
His early career in sub-Saharan Africa exposed him to the technical challenges of IT engineering and support where he quickly learned the importance of delivering excellent customer service, underpinned by a valued supply chain that operated efficiently. Promotion to Technical Operations Director was swift, which then saw Carl responsible for a national IT strategy to support a large portfolio of major FMCG retailers.
He moved to the UK in 1996 and earned his spurs over the next decade operating in the IT support sector as an effective technical account manager. His passion for delivering excellent customer service was well honed over this period. With this wealth of experience behind him, he boldly established OryxAlign in 2007.
Over the subsequent decade he has built OryxAlign into a most successful, multi-million pound managed technology service provider with a large, diverse, growing and loyal client base. Carl has a deep domain understanding of the MSP market, the technologies and trends which drive and shape that market, how to develop and execute successful strategies to protect existing market share, position the business for growth and pursue new opportunities.
Carl is happily married with 3 children, has played squash at national and county level, and enjoys playing golf.
David McLeman is CEO and Founder of Ancoris, an award-winning cloud services' provider and one of the leading Google for Work Premier Partners in the UK. David has an extensive background in enterprise IT infrastructure and internet services, having held senior management positions within pioneer companies.
He was a member of the European start up team of Sequent Computer Systems (now IBM) and VP Sales at Netstore plc, the first UK Software-as-a-Service company to be quoted on the London Stock Exchange back in 2004.
Other roles include UK and Ireland Managing Director at Data General (now EMC) and Regional Director for Northern Europe at NetIQ. David holds a BSc (Hons) degree in Computer Science and Mathematics from the University of Bristol.
David is on twitter at @dmcleman
Channel Account Manager
Sham has an in-depth knowledge of the IT market, in particular the high growth sectors of cyber security, network infrastructure, storage, managed/hosting services and cloud computing. Having worked within multiple blue chip IT security vendors, Sham has a track record of delivery within SME to enterprise accounts within the UK and EMEA. With comprehensive experience of selling via distribution channel (one tier and two tier), direct end user sales all the way through to key account management and partner account management.
John is the owner and founder of Managed 24/7, a thoroughbred, UK based IT and Telecommunications predictive managed services provider. Prior to this John founded and was Managing Director of Cisco Gold Partner and VAR, MINX.
Founded in 2009, Managed 24/7 is now one of the fastest growing UK Predictive IT managed services businesses focused on mid-market and enterprise customers. Its head office and Predictive Monitoring Centre (PMC) is located in Milton Keynes, with offices across the UK providing National Coverage.
The company's solutions address common challenges facing today's growing businesses; from managing internal IT more effectively and communicating & collaborating in new and exciting ways, through to keeping the lights on with essential on and off-site disaster recovery solutions.
Managed 24/7 provides a seamless extension to over 15,000 end users in key areas including, professional services; telephony, video & collaboration; predictive monitoring & business intelligence; outsourced IT support; internet connectivity; network services; disaster recovery; and cloud services.
Founder and Chairman
Rafi Razzak is Founder and Chairman of Centerprise International. Rafi has an engineering background having graduated from Imperial College London. He went on to start his career with IBM and subsequently moved to a post as Vice President of PACC. In 1983 Rafi established Centerprise International. Originally a PC manufacturing company, Centerprise invested in one of the most automated assembly line in Europe. As well as supplying their own PCs, CI manufactured the Advent PC to Dixon as well as the Vulcan for John Lewis, amongst many others. More than 30 years on, Rafi is still very much involved in the day-to-day running of the company. Rafi is a well-known and well liked personality in the industry, borne out by many awards and accolades for his achievements to date. Some of the awards he has been presented with include Entrepreneur of the Year in 2000 and 2001, CTS Lifetime Achievement in 2005, Basingstoke Ambassador in 2008 and CRN Personality of the Year in 2013.
Business Development Manager
As an integral part of the Revenue team at ConnectWise, Toby drives sales efforts within the South East region of the UK. His work helps grow the network of technology-driven partners and gives the resources to help partners grow further, faster.
Sonny has been a pioneer within the IT industry for over 30 years, having founded his first company, Transputec, whilst a student at Imperial College, London. His business ventures continue to be based on technical or market innovation. Sonny created the UK's first stock availability tool www.itdealer.com which has been widely used by the channel.
Transputec is an established IT services and solutions company with a global reach, operating in the US, Europe, Middle East and Asia. It leads the way in global support and its long list of international clients, that include Swissport, Danone, Unipart and Diageo are industry leaders.
Sonny knows that to succeed in this industry you have to keep moving and innovating and that is exactly what he has done, both in the Managed Services space and with his latest leading edge CyberSecurity as a Service, ThreatSpike.
Kevin Timms had a 30-year career at the Ford Motor Company, which he joined in 1986. He rose through the company and in 2000 was appointed in his first CIO role as IT Director at Jaguar Land Rover. He went on to lead of most of the different IT functions of the company in Europe and the US. In 2016 Kevin left Ford and joined the IT services aggregator Streamwire, which he had set up with his business partner and wife. In May 2017, Streamwire acquired EACS and Kevin became CEO of the combined company.
Global Partner Advisor, Agile Operations
Charlie is responsible for ensuring alignment between CA's partners and the Agile Operations product, sales, and marketing teams. This role spans business strategy, product features, go-to-market, and enablement for all indirect routes to market, including GSP, GSI, MSP, Reseller, and Technology Partnerships.
Prior to this, Charlie spent 3 years advising customers on solution architecture, implementation planning, and best practices for the successful deployment of CA's Unified Infrastructure Management (UIM) solutions, particularly in service provider (xSP) environments.
Charlie led a global team in the assessment, design, development and deployment of IT infrastructure management and service management solutions based on the CA Nimsoft product suite. He played a key role in developing the Nimsoft Customer Success team, hiring and leading a world-class team of Customer Success Managers before taking on his current assignment. With over two decades of experience, Charlie brings a vast knowledge of the Information Technology industry, in particular the strategic deployment of IT solutions.
Charlie earned a bachelor's degree in Information Systems and Technology and studied German Language & Literature at the University of Colorado. He lives in Green Valley, California with his wife and two children.
Bamboo Technology Group
MD of Bamboo Technology Group, Lorrin has worked in the business for over 15 years from administration to now owning, running and delivering the core business strategy. Demonstrable strengths are in delivering quality, strategy, service, software and organisational development.
Since taking on the role of MD in May 2014 and following an extensive review, Lorrin has been leading Bamboo's transition from a more traditional telco/reseller to an ICT Managed Service Provider.
Lorrin believes in having fun, always doing your best and achieving all your goals. In a male dominated industry, this has always been a challenge but one taken on with relish.
Trevor Treharne is deputy editor of CRN. He has been an IT channel journalist for over 12 years, starting his career at IT Europa as a channel research journalist. He has had two stints working at CRN UK, first as a reporter back in 2005 and now in his current role as deputy editor. He was also online editor and then deputy editor of CRN Australia in Sydney for several years.