Programme List - CRN Channel Conference, MSP 2018


08.30 – 09.00

Registration and Breakfast

09.00 – 09.15

CRN Opening Remarks

Doug Woodburn, Editor, CRN and Channelnomics

09.15 – 09.45

Keynote: The new ‘IT’ is Intelligent Transformation – An MSP view of seeing around corners in an era of exponential change

Scott Dodds, CEO, Ultima Business
  • Strategic use of Intelligent Automation to drive growth through productivity.
  •  ‘Cobotics’ – free human capital to drive creativity and innovation.
  • Driving towards an AI centric world – automation is a first step.

09.45 – 10.20

Panel Discussion: Outsourcing Managed Services vs Insourcing

Mike Curtis, Services Director, Softcat
Todd McQuilkin, Chief Executive Officer, Air-IT
Edwin Wilkeshuis, Partner Director Managed Service Providers Northern Europe, CA Technologies
Moderator: Paul Lloyd, Director, Sellerly Ltd.
  • How to present the value of the MSP over an in-house team.
  • How can you create a trusting relationship with a security conscious client?
  • How can you ensure you are providing the right skill-set to the right client?
  • Where are the biggest growth hotspots for the MSP space?
  • How have end-user demands and expectations evolved?

10.20 – 10.30

ConnectWise: Creating a Resilient Business

Alex Winter, Regional Sales Manager EMEA, ConnectWise
  • Developing a resilient business in a technology driven world.
  • Tailoring your solutions to each of your clients.
  • Recruiting and maintaining loyal customers.

10.30 – 10.35

RapidFire Tools Showcase

Sherrie Savage, Territory Sales Manager, RapidFire Tools

10.35 – 10.40

Auvik Showcase

John Galpin, Partner Success Manager, Auvik

10.40 – 11.10

Morning Break, Networking and Visit to Exhibition Area

11.10 – 11.30

Commvault: Commvault for Service Providers - More, Better, Quicker and Cheaper 

Jeffrey Bagghoe, Service Provider Program Manager EMEA, Commvault 
  • How to grow your business and extend your services using Commvault for Service Providers software. 
  • Commvault Service Provider route to market strategy including Service Provider Program Benefits. 
  • How to consume Commvault Service Provider Utility and / or subscription license models through Arrow ECS UK. 

11.30 – 11.50

Rackspace: Cloud Evolution – The New Realty Facing Managed Service Providers

John Coulston, Director of Partnerships and Alliances, Rackspace
  • Thinking ahead. Where are the opportunities to thrive in a new era of cloud-first technology?
  • Cooperation. Implementing an evolved partner ecosystem to enhance the chance of your success.
  • Managing the skills gap. How to find and retain the talent your business really needs (and your customers really value).

11.50 – 12.15

Case Study: Concorde Flight Plan to a Managed Service Provider

Carl McDade, Group Head of Professional Services, Concorde Technology

In this session Carl McDade will talk about how Concorde Technology Group have adapted to the change in market, the company restructure to further enforce their managed service offering, and how having the right ecosystem of partners is key to being successful in delivering Managed Services.

  • Concorde Technology Group’s journey from VAR to MSP, and how evolution of Cloud has promoted the managed services model.
  • Discussing what transformation was required to help Concorde change from a traditional VAR to an MSP, and what challenges these introduce.
  • Explore the partnerships, tools and processes required to support and grow an MSP strategy. 

12.15 – 12.45

Case Study: An MSP’s owners view of the future for monitoring, analytics, and automation

John Pepper, CEO and Founder, Managed 24/7

This session will give an MSP owner view of the evolution of customer needs into the 2020’s and beyond as well as how MSP tools are evolving to stay ahead. What does the future hold for MSP’s with the new world of automation? How can we maximise the opportunities ahead? Join John as he discusses his views, opinions and challenges with straight talking on the evolution of automation for MSPs into the future.

  • A view of current tools for MSPs
  • The benefits of moving from reactive to predictive state
  • The vision for service and network automation in the 2020’s

12.45 – 12.50

Altaro Showcase

Keith Joseph, Channel Sales Manager, Altaro

12.50 – 12.55

iQuate Showcase

Aman Kahlon, VP EMEA, iQuate

12.55 – 13.00

Oracle Showcase

Edward Weeks, Account Representative, Oracle Netsuite

13.00 – 14.00

Lunch Break, Networking and Visit to Exhibition Area

14.00 – 14.25

‘In Conversation With…’ End-user

Ian Golding, Interim Chief Information Officer, Natural History Museum
Host: Nima Green, Reporter, CRN and Channelnomics

14.25 – 14.45


Mark Kent, Distribution Sales Manager, Channel Sales UK  

With the global Managed Security Services market annual growth projections of nearly 16% over the next five years, there's never been a better time to embrace the industries most tested, most awarded security as a Managed Service. From physical and mobile infrastructures to virtualised environments, our MSP program delivers a suite of products and services designed to help MSPs increase sales revenue, ramp up quickly and increase net new customers.

Mark Kent will give an overview on the key ingredients to incorporate into your service offering to help your competitive proposition. Our flexible monthly subscription licensing, volume discounts and pay-as-you-go models with world-class support help your position your services as a strategic partner to your clients.

14.45 – 15.05

 Datto: Recovering from ransomware 

Tim Jeffcoat, Sales Engineering Manager, Datto


  • With ever-evolving threats like ransomware, back-up alone isn't enough to protect your customers from costly downtime. 
  • Learn why business continuity and disaster recovery is the perfect way to start or enhance your managed services. 
  • See demo of DRaaS with a live malware infection and recovery. 


15.05 – 15.25

Afternoon Break, Networking, Visit to Exhibition Area

15.25 – 16.05

Panel Discussion: Adding value to your marketing strategy

Phil Brown, Managing Director, OneGTM
Alisha Dattani, CEO, FMXA
Mirza Fur, Co-Founder, Kingpin Communications
Glenn Robertson, Managing Director, purechannels
Moderator: Paul Stringfellow, Technical Director, Gardner Systems Plc
  • New tech, old tactics? Old and new marketing strategies to drive success.
  • How can you ensure intrinsic value in the marketing your organisation is adopting?
  • Do you know what your customers really want? The best methods of communication.
  • What actions are necessary to remain innovative in a saturated market?

16.05 – 16.10

Closing Remarks

Doug Woodburn, Editor, CRN and Channelnomics

16.10 – 17.00

Drinks Reception and Networking