Programme List - CRN Channel Conference, MSP 2018


2017 Programme




Welcome and opening remarks

Trevor Treharne, Deputy Editor, CRN


Panel discussion: The evolution of MSPs

Sonny Sehgal, Director & Co-Founder, Transputec
Craig Aston, Commercial Director, Celerity
Rufus Grig, Chief Technology & Strategy Officer , Maintel
Lorrin White, Managing Director, Bamboo Technology Group

Moderator: John Pepper, Managing Director, Managed 24/7

  • Examining today's market and where we see change
  • What business model changes are necessary to thrive in the new environment
  • How to deal with constant margin and pricing pressure
  • The MSP market is becoming saturated. How can you compete without compromising your profitability?



Swapping sides of the table - a CIO turned MSP CEO's perspective on business

Kevin Timms, CEO, EACS
  • After a career on the client side as IT director at Ford Motor Company, in early 2017 Kevin Timms acquired EACS, becoming its CEO
  • In this session, Kevin will explore what he took with him into his new role and how it has influenced his approach to business



Evolution of cloud and new opportunities it presents to MSPs

David McLeman, CEO, Ancoris
  • Learn how new cloud technologies can help you diversify your portfolio
  • Understand how you can grow your business by helping your customers transform their business for the Digital Age
  • Hear what changes MSPs need to make to their business model to succeed in the fast-changing marketplace


Only multi-vector protection can keep today's businesses secure

Sham Miah, Channel Account Manager, Webroot
  • Single-vector endpoint protection can only stop threats at one stage of an attack, but even more challenges arise as today's cybercriminals combine a range of threat technologies to attack businesses and their clients in stages, from multiple angles or "vectors"
  • In this session, we'll dive into the complexities of modern cyber threats and why only multi-vector protection can keep today's businesses secure through the various stages of a cyberattack, across multiple vectors


Morning break, networking and visit to the exhibition area


Vendor showcase

  • ESET
  • IT Glue
  • RapidFire Tools


Beyond infrastructure: Architecting your customer's modern software factory - the next big service provider opportunity

Charlie Wells, Global Partner Advisor, Agile Operations, CA Technologies

This session will reveal how the competitive value of the modern software factory has become very real, and why service providers that help customers succeed in their transformation will be well positioned for long-term success.

  • Why the modern software factory has become such an urgent requirement for any business looking to compete in the application economy.
  • The most common challenges enterprise IT teams are confronting as they look to establish a modern software factory
  • The specific service offerings that service providers can deliver in order to help customers successfully transition to the modern software factory paradigm
  • How by partnering with CA, you can deliver the services that help your customers master the four key principles of the modern software factory: enhancing agility, maximising automation, harnessing insights and establishing security


Sales transformation

Tobias Saysell, Strategic Business Development Manger, ConnectWise
  • To build an effective sales organisation, you have to tackle issues that can be difficult, but are necessary for success
  • Starting with identifying an objective and building from there, you can create a successful sales organisation that will help your business grow


The "Million Dollar Question" that can change the trajectory of your business

Karen Falcone, Principal Director, EMEA Channel Sales and Programs, Sungard Availability Services

Whether a financial institution, retail vendor, healthcare organisation, technology company - or anything in-between - your customers share a common business objective: to work smarter, faster, and more efficiently than ever before. In fact, their future depends on it. However many of those customers find themselves straddling worlds - they've got one foot in legacy and one foot in the Cloud.

  • They're struggling to deliver the speed and agility stakeholders want while maintaining the resilient and stable IT environments they need to make everyday business happen.
  • They're struggling with integrating cloud resources with the mix of legacy applications, infrastructures, and cloud deployments they already have.
  • They are under pressure to provide data, technology, and analytics to move applications to the Cloud to support a transformative digital strategy.

In this session, you will learn about the Million Dollar Question that will change the conversation you're having with customers -- and lead you to your next big opportunities.



Lunch break, networking and visit to the exhibition area


Delivering efficient & profitable managed services through Autotask

Natalie Catchpole, Regional Manager, Autotask Corporation
  • Automate your business processes
  • Improve efficiency and profitability
  • Secure and manage the endpoint


IoT: The reseller opportunity

Rob Bardwell, Managing Director, Pinacl
Is the industry really geared up for the Internet of Things?
  • What opportunities does the IoT bring?
  • What does it do?
  • The Pinacl IoT experience so far
  • What is next?



GDPR - as exciting as 50 shades of privacy!

Robert Bond, Partner, Bristows LLP

Legal expert, Robert Bond, will give advice on how to prepare for GDPR without getting hot and bothered

  • Key aspects of GDPR
  • Issues for controllers and processors
  • DPO or not DPO?


Panel discussion: Taking sales and marketing excellence to the next level

Carl Henriksen, Founder & CEO, OryxAlign
Chris Dunning, Founder, TechQuarters & the 365 Cloud Academy
Roger Harry, CEO, Circle IT
Rafi Razzak, Founder and Chairman, Centerprise

Moderator: John Pepper, Managing Director, Managed 24/7

  • Who should you target with your managed services?
  • Communicating the benefits to your customers: Do they really understand you?
  • How to differentiate your proposition from competitors? Learn what boxes you will need to tick to close the deal
  • What channels should you use to market managed services?
  • What services are most commonly adopted by first time buyers and how can they help you get your foot in the door with business owners


Closing remarks

Trevor Treharne, Deputy Editor, CRN


Drinks reception



Conference ends

Please note this agenda is subject to change